To consumers

All necessary information regarding cooperation terms, consumer rights, and electricity supply procedures.

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Stages of cooperation

Consumption analysis

Consumption analysis

Assessment of electricity consumption volumes and characteristics of the object.

Proposal formation

Proposal formation

Preparation of individual cooperation terms and costs.

Contract conclusion

Contract conclusion

Agreement on terms and signing of documents.

Changing supplier

Changing supplier

Organization of the transition without the client's participation.

Start of supply

Start of supply

Actual start of electricity supply.

Timelines

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Application review 1–3 days after receiving all data
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Contract signing 3–5 days from the moment of agreement on terms
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Start of supply 3–21 days after signing the contract

Working conditions

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Supply

Carried out through the networks of the distribution system operator without interference in the client's infrastructure.

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Contract

Supply occurs solely on the basis of a contract that defines the terms and procedures for settlements.

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Support

A personal manager is assigned to the client, who provides consultations and support.

Required documents

For legal entities

To enter into a contract, a legal entity must provide a basic package of documents regarding the enterprise and the consumption object.

  • Extract or excerpt from the State Register of Enterprises
  • Documents confirming the right to use the object
  • EIC code of the metering point
  • Enterprise details

For individual entrepreneurs

Individual entrepreneurs provide documents that confirm identity and data for entering into a contract.

  • Extract from the register
  • Passport data / TIN
  • EIC code
  • Details

Signing the contract is possible in electronic form using a qualified electronic signature (QES)

Payment and pricing

Payment terms

  • Prepayment
  • Partial prepayment
  • Payment based on actual consumption

Payment terms are defined by the contract and agreed individually.

Types of prices

  • Types of prices
  • Floating
  • Combined

The pricing format is selected depending on the client’s needs.

Consumer rights

  • Receiving electricity of proper quality
  • Free choice of supplier
  • Receiving information about prices and terms
  • Entering and terminating contracts
  • Submitting requests and complaints
  • Receiving compensation in case of violations

Changing supplier

Free of charge

Without disconnection

Up to 21 days

Requests and complaints

How to submit a request

  • Via email
  • By phone
  • Through the form on the website

Our contacts

Review timelines

up to 30 days
standard review

up to 45 days
in case of complex issues

Dispute resolution

All disputed issues arising between the supplier and the consumer are resolved through negotiations and in the manner defined by current legislation of Ukraine.\nIn case of failure to reach an agreement, the dispute is subject to resolution in court in accordance with the legislation of Ukraine.

Contacts for inquiries

State authorities that protect consumer rights

NERC — https://www.nerc.gov.ua

Contacts of the Ombudsman of Ukraine

Email: hotline@ombudsman.gov.ua

Phone: 0 800 501 720 або (044) 299 74 08

Website: ombudsman.gov.ua

Address: Kyiv, Instytutska St., 21/8, Kyiv, 01008, Ukraine

Quality of Services

The company ensures the proper quality of electricity supply in accordance with established standards.\nIn case of their violation, the consumer has the right to receive compensation in accordance with current legislation.

Ethics and Transparency

“VANGARD ENERGY” LLC adheres to the principles of openness, honesty and responsible conduct of business on the electric energy market.

We guarantee:

  • Equal conditions for all consumers
  • Transparency in pricing and cooperation terms
  • Protection of clients’ personal data
  • Timely consideration of requests and complaints
  • Compliance with the requirements of current legislation of Ukraine

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