Regulatory framework

Law of Ukraine "On the Electricity Market" Law of Ukraine "On the National Commission for State Regulation in the Spheres of Energy and Public Utilities" Law of Ukraine "On Citizens' Appeals" Law of Ukraine "On Access to Information in the Spheres of Electricity Supply, Natural Gas, Heat Supply, Centralized Hot Water Supply, Centralized Drinking Water Supply, and Wastewater" Law of Ukraine "On Consumer Rights Protection"

Retail Electricity Market Rules (RERMR) Commercial Accounting Code for Electricity Distribution System Code On the approval of Licensing Conditions for conducting business activities in electricity supply to consumers On the approval of the Procedure for ensuring quality standards in electricity supply and providing compensation to consumers for non-compliance

Rules for the technical operation of consumer electrical installations